The same operating standard applies whoever we are dealing with. What changes is what each partner needs from us.

Shippers, Exporters and Importers

  • A named account contact who understands your commodity, consignees and documentation.
  • Realistic transit and cut-off advice — we will tell you when a schedule is not achievable.
  • Rate stability where we can offer it, and clear notice where we cannot.
  • Customs, permits and origin documentation coordinated so cargo is not held at either end.

Overseas Agents and NVOCC Principals

  • Reliable Indonesian handling under your house bill or ours, with disciplined reporting.
  • Prompt pre-alerts, clean manifests and correct SI submission against line cut-off.
  • Protection of your customer relationship — we do not solicit your accounts.
  • Local problem resolution without escalation back to you at every step.

Carriers and Shipping Lines

  • Concentrated, forecastable volume on defined lanes, with a rolling view of what we expect to lift.
  • Low documentation amendment rate and correct filing first time.
  • Active management of empty return, detention and demurrage exposure.
  • Payment on agreed terms and a commercial contact who flags issues early.

Let’s Talk About Your Cargo

Whether you are a shipper looking for a dependable forwarder, an overseas agent needing solid Indonesian handling, or an NVOCC principal seeking a committed local partner — we would welcome the conversation.

Commercial contact: Contact us on +62 877 7000 1585 or info@sundawacargo.com.